This may be because your order is either a Made-To-Order or Made-To-Measure item, and some of our designers do not permit returns, exchanges, or refunds for such products. You can find this information in your order confirmation email and on the product page under the 'Shipping & Return Policy' tab. If you can not locate your order confirmation, please check your spam or promotions folders.
Additionally, please note that returns submitted outside the designated return window will not be processed, and exceptions can not be made.
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